Last updated: 4th June 2026

CFS Flow Screeds Ltd respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote, or use our services.

This policy applies to our website: https://cfs-flowscreeds.co.uk/

1. Who we are

CFS Flow Screeds Ltd provides floor screeding and related services.

For the purposes of data protection law, CFS Flow Screeds Ltd is the data controller for the personal information we collect and use.

You can contact us using the details provided on our website.

2. Information we collect

We may collect and process the following types of personal information:

  • Your name
  • Email address
  • Telephone number
  • Address or project location
  • Details about your enquiry, project or service requirements
  • Any information you provide through our contact forms, emails, telephone calls or messages
  • Website usage information, such as pages visited, device type, browser type, IP address and cookie identifiers

We only collect information that is necessary for the purposes explained in this policy.

3. How we use your information

We may use your personal information to:

  • Respond to your enquiries
  • Provide quotes or estimates
  • Arrange site visits or appointments
  • Deliver our services
  • Manage customer relationships
  • Keep records of communications and work carried out
  • Improve our website and services
  • Monitor website performance and security
  • Comply with legal, accounting and regulatory obligations
  • Support advertising, analytics and marketing activity where you have given consent

The ICO says privacy information should explain who you are, what information you collect, why you use it, who you share it with, how long you keep it, and people’s rights. This page has been structured around those points.

4. Our lawful bases for using your data

We rely on different lawful bases depending on how and why we use your information:

Contract
We may use your information where it is necessary to provide a quote, arrange work, deliver services, or take steps before entering into a contract with you.

Legitimate interests
We may use your information for our legitimate business interests, such as responding to enquiries, managing customer relationships, improving our services, keeping business records, and protecting our website from misuse.

Consent
We rely on your consent for non-essential cookies, certain analytics tools, advertising cookies and similar technologies.

Legal obligation
We may use and retain information where required for tax, accounting, insurance, health and safety, or other legal obligations.

5. Contact forms and enquiries

When you contact us through our website, by email, phone or any other method, we use the information you provide to respond to your enquiry and deal with your request.

This may include contacting you about your project, arranging a quote, asking for further details, or following up on services you have requested.

6. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They help websites work properly, improve user experience, understand how visitors use the site, and support advertising or marketing activity.

The ICO states that website visitors should be told when cookies are used, what they do, and that consent is needed for cookies that are not strictly necessary.

7. Types of cookies we may use

We may use the following types of cookies:

Strictly necessary cookies
These are required for the website to work properly. They may support core features such as security, page navigation, forms and cookie consent settings.

Analytics cookies
These help us understand how visitors use our website, such as which pages are visited and how people interact with the site. This helps us improve our website and services.

Marketing and advertising cookies
These may be used to measure advertising performance, show relevant adverts, limit how often adverts are shown, and understand how users interact with adverts or our website.

Functionality cookies
These may help remember choices you make on the website, such as cookie preferences.

8. Google services and how Google uses personal data

We may use Google services on this website, including services such as Google Analytics, Google Ads, Google Tag Manager or similar Google tools.

When you give consent to cookies or similar technologies on our website, Google may collect and use personal data such as cookie identifiers, device information, IP address, browsing activity, and interactions with our website.

Google may use this information to provide, maintain and improve its services, deliver personalised or non-personalised advertising, measure ad performance, understand audience activity, and help prevent fraud and abuse.

You can learn more about how Google uses personal data here:

Google’s Business Data Responsibility Site:
https://business.safety.google/privacy/

You can also read Google’s Privacy Policy here:

https://policies.google.com/privacy

9. Managing your cookie preferences

You can manage or withdraw your cookie consent at any time by changing your cookie preferences on our website.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or manage cookies. Please note that blocking some cookies may affect how the website works.

Non-essential cookies should only be used where you have given consent.

10. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

  • Website hosting providers
  • IT and website support providers
  • Email and communication providers
  • Analytics and advertising providers, including Google
  • Professional advisers, such as accountants, insurers or legal advisers
  • Payment, invoicing or business administration providers
  • Regulators, authorities or law enforcement where legally required

We do not sell your personal information.

11. International transfers

Some of the service providers we use may process personal data outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with data protection law.

12. How long we keep your information

We only keep personal information for as long as necessary for the purposes we collected it.

Typical retention periods may include:

  • Enquiry information: for as long as needed to respond and follow up
  • Customer and project records: for as long as needed to manage the work and maintain business records
  • Accounting and invoice records: usually up to 6 years
  • Cookie consent records: for a reasonable period to evidence your preferences
  • Website analytics data: according to the retention settings of the analytics tools we use

We may keep certain records for longer where required by law, insurance, dispute resolution or regulatory purposes.

13. How we protect your information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or internet transmission is completely secure. You should take care when sending information online.

14. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask for a copy of your information in a portable format
  • Complain to the Information Commissioner’s Office

Your privacy notice should include people’s information rights, including the right to withdraw consent where consent is used as the lawful basis.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website:
https://ico.org.uk/

16. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.

17. Contact us

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact us using the details shown on our website:

Website: https://cfs-flowscreeds.co.uk/